goitcart Store Return & Refund Policy

Return Window

goitcart Store welcomes returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original condition suitable for resale, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products harmed through customer misuse, improper storage, or failure to observe product handling instructions
• Returns received after the 30-day window without prior written authorization from goitcart Store support

How to Initiate a Return

1. Send an email to our support team at service@goitcart.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number plainly and legibly on the exterior of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. goitcart Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once goitcart Store receives and inspects the returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photographic proof was supplied upfront), refunds are issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as timing depends on your financial institution's processing schedule. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by goitcart Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs, except where the item is defective, damaged in transit, or the issue stems from an error by goitcart Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by goitcart Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs with no deductions from your refund.